Study on the effect of patients ICE investigation in improving the satisfaction degree for the community health service center
HE Chong-hui LIANG Yan2▲ CHEN Yong-hong JIN Xin TAN Wen-qing LI He-lin
Department of Genera1 Practice，Longhua New District Centra1 Hospita1 of Shenzhen City Mission Affi1iated Hospita1 of Guangdong Medica1 Co11ege，Shenzhen 518110，China
Abstract：Objective To ana1yze the effect of patients ICE investigation in improving the satisfaction degree for the community hea1th service center.Methods 2100 patients in 21 community hea1th service center from March to June 2014 were se1ected as study objects，and they were random1y divided into contro1 group（conventiona1 intervention group）1050 cases and observation group（patients ICE investigation group）1050 cases，then the satisfaction degree for various items，disease and treatment cognition and treatment efficacy before the intervention and at different time after the intervention of two groups were compared.Results The tota1 satisfaction rates of observation group for various items was higher than that of contro1 group respective1y，the disease and treatment cognition and treatment efficacy at different time after the intervention was better than the eva1uation resu1ts of contro1 group respective1y at the same time，with statistica1 difference（a11 P＜0.05）.Conclusion The patients ICE investigation can improve various service effect of community hea1th service center，so it p1ays active ro1e for the improvement of patients′satisfaction degree for the community hea1th service center.
何崇辉;梁艳;陈永红;金鑫;谭文庆;李合林. 患者ICE调查对提高社区健康服务中心满意度的效果研究[J]. 中国当代医药, 2016, 23(12): 42-45.
HE Chong-hui;LIANG Yan;CHEN Yong-hong;JIN Xin;TAN Wen-qing;LI He-lin. Study on the effect of patients ICE investigation in improving the satisfaction degree for the community health service center. 中国当代医药, 2016, 23(12): 42-45.
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