Objective To discuss the preliminary construction of the intelligent triage function of the WeChat official account platform.Methods A total of 1000 patients who received manual triage in the Department of Outpatient,Jiangxi Provincial Dermatology Hospital from May 2019 to July 2019 were selected as the control group,1000 patients who received intelligent triage on the WeChat official account platform in the Department of Outpatient,Jiangxi Provincial Dermatology Hospital from August 2019 to October 2019 were selected as the observation group.Triage accuracy,triage time,registration and waiting time and patient satisfaction were compared between the two groups.Results The triage accuracy of the observation group(98.80%)was higher than that of the control group(94.80%),and the difference was statistically significant(P<0.05).The time required for triage([63.12±7.96]s),waiting time for registration([15.31±3.05]min)and waiting time for treatment([22.43±5.29]min)in the observation group were shorter than those in the control group([86.19±8.24]s,[24.08±3.19],[30.35±5.36]min),and the differences were statistically significant(P<0.05).The scores of triage method([17.83±2.01]points),triage skill([17.89±1.95]points),treatment environment([17.80±1.93]points),humanization service([17.75±1.99]points)in the observation group were higher than those of the control group([15.94±2.31],[15.96±2.33],[15.97±2.35],[15.88±2.43]points),and the differences were statistically significant(P<0.05).Conclusion The initial construction of the intelligent triage function of the WeChat official account platform can improve the accuracy of triage,greatly shorten the time of patient triage and consultation,and help improve the nurse-patient and doctor-patient relationship,thereby increasing patient satisfaction.
邓乐英;朱永军. 微信公众号平台智能分诊功能初步构建[J]. 中国当代医药, 2021, 28(24): 206-208.
DENG Le-ying1 ZHU Yong-jun2▲. Preliminary construction of the intelligent triage function of the WeChat official account platform. 中国当代医药, 2021, 28(24): 206-208.