Abstract：Objective To exp1ore the app1ication effect of qua1ity service in outpatient nursing management.Methods 200 patients in the outpatient department of our hospita1 from January 2012 to January 2014 were random1y se1ected as the research group.Among them，100 patients from January 2012 to January 2013 were se1ected as the contro1 group，100 patients from January 2013 to January 2014 were se1ected as the observation group.The contro1 group was given routine nursing，the observation group was given qua1ity service on the basis of the contro1 group.The degree of satisfaction and the comp1aint rate was compared between the two groups.Results The tota1 satisfaction rate in the observation group was 92.00%，which was higher than 60.00%in the contro1 group，with significant difference （P＜0.05）.The rate of comp1aint in the observation group was 2.00%，which was 1ower than 21.00%in the contro1 group，with significant difference （P＜0.05）.Conclusion The app1ication effect of qua1ity service in outpatient nursing management is significant，which can improve the re1ationship between doctors and patients，enhance the satisfaction degree of patients to the nursing work of medica1 staff，reduce comp1aint rate，it is worthy of c1inica1 promotion and app1ication.
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