7S精益管理在住院患者就医体验中的应用效果

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Abstract Objective To explore the application effect of 7S lean management in medical experience of inpatients.Methods Using convenient sampling method, 300 inpatients in our hospital from January 2018 to December 2019 were selected as research objects. According to the different length of stay, 150 inpatients from January to December 2018 were set as the control group, and 150 inpatients from January to December 2019 were set as the observation group.The control group adopted routine inpatient hospital management, and the observation group implemented 7S lean management on the basis of the control group. The scores of hospitalization experience, the number of questions mentioned during hospitalization and the total satisfaction of the two groups were compared. Results The scores of experience and evaluation of the patients at the time of admission, first admission of the ward, during the hospitalization treatment stage, during the hospital service work, during the medical technology service work and during the discharge procedures in the observation group were higher than those in the control group, and the differences were statistically significant(P＜0.05). The number of questions mentioned during hospitalization in the observation group was fewer than that in the control group, and the difference was statistically significant (P＜0.05). The total satisfaction of the patients in the observation group was 96.00%, which was higher than 76.00% in the control group, and the difference was statistically significant (P＜0.05). Conclusion 7S lean management can improve medical experience of inpatients and satisfaction of patients, which is worthy of clinical promotion.

Key words： 7S lean management Inpatients Medical experience Application effect

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	Articles by authors
	YA Li-na
	YI Xiao-qing
	WU Li-ni
	YANG Xiao-zhen
	XIAO Lin

Cite this article:

YA Li-na,YI Xiao-qing,WU Li-ni, et al. Application effect of 7S lean management in medical experience of inpatients[J]. 中国当代医药, 2020, 27(19): 193-195.

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http://dangdaiyiyao.com/EN/ OR http://dangdaiyiyao.com/EN/Y2020/V27/I19/193

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