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| The application effect of time-section appointment registration in outpatient clinic in nursing triage management |
| CHEN Jin |
| Outpatient Clinic,Jiangxi Provincial Maternal and Child Health Hospital,Nanchang 330006,China |
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Abstract ObjectiveTo explore the application effect of time－section appointment registration in outpatient clinic in nursing triage management.Methods26 800 patients conducted appointment registration in outpatient clinic of our hospital from January to June 2016 were selected.According to the registration procedure,they were divided into the experimental group and control group,and there were 13 400 cases in each group.In the control group,the related appointment was conducted through traditional registration,while in the experimentalgroup,the related appointment was conducted through time－section appointment registration.The doctor－patient dispute rate,the satisfaction degree of patients,and time－spending on visiting doctors were calculated in the two groups.ResultsIn the experimental group,the doctorpatient dispute rate was 1.49%,which was significantly lower than that in the control group(5.97%)(P＜0.05).The satisfaction degree of patients in the experimental group was 96.27%,which was much higher than that in the control group(74.63%)(P＜0.05).In the experimental group,the average time－spending on visiting doctors was (45.27±11.23)min,while it was(89.63±15.19)min in the control group,and there was a statistical difference (P＜0.05).ConclusionTimesection appointment registration in outpatient clinic can effectively reduce the doctor－patient dispute rate,improve the satisfaction degree of patients for hospital and the visiting efficiency of hospital,which is worthy of promotion and application in outpatient clinics of various major hospitals.
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