风险管理在门诊中的应用

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Abstract ObjectiveTo explore application effects of risk management in the outpatient.Methods65 cases outpatient nurses in our hospital from February 2013 to March 2016 were selected as study objects and divided into two groups by carrying out risk management or not,control group (no carrying out risk management group)30 cases and observation group(carrying out risk management group)35 cases.The outpatient nursing quality score,comprehensive quality score and risk events rate of two groups were observed.ResultsThe professional knowledge [(90.1±8.7)scores],disinfection and isolation[(90.3±9.0)scores],nursing safety[(91.0±8.5)scores],nursing rounds score[(90.4±8.6)scores]in the observation group was higher than(80.3±10.6),(78.9±10.6),(79.7±9.8),(79.9±9.6)scores in the control group;the nursing application [(4.1±0.5)scores],group cohesion [(4.0±0.4)scores],making compromises [(4.0±0.6)scores],activity confidence [(4.2±0.4)scores],responsibility [(4.1±0.5)scores],problem solving [(4.2±0.6)scores],honor sense scores [(4.2±0.4) scores]in the observation group was higher than(3.0±0.6),(3.1±0.5),(3.2±0.6),(3.3±0.5),(3.4±0.4),(3.5±0.6),(3.6±0.5)scores in the control group;surgical infection rate,triage error rater,nurse patient disputes risk events rater in the observation group was 2.9%,lower than 23.3%in the control group,the difference all was statistical significance(all P＜0.05).Conclusion The application of risk management in the outpatient could improve nursing work quality and comprehensive quality of nursing staff,decrease rate of risk events,which is worthy clinical application.

Key words： Risk management Outpatient Nursing work quality Comprehensive quality Risk event

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	Articles by authors
	LIANG Jie-ping
	YU Xiu-qing
	GUAN Qun-rui

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LIANG Jie-ping,YU Xiu-qing,GUAN Qun-rui. The application of risk management in the outpatient[J]. 中国当代医药, 2016, 23(35): 159-161.

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http://dangdaiyiyao.com/EN/ OR http://dangdaiyiyao.com/EN/Y2016/V23/I35/159

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