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| Application effect of secondary pre-examination and triage management mode in improving outpatient quality management |
| LI Hui-zhen |
| The Fourth People′s Hospital of Nanhai District of Foshan City,Guangdong Province,Foshan 528211,China |
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Abstract Objective To explore the application effect of the secondary pre-examination and triage management mode in improving the outpatient quality management.Methods A total of 400 outpatients who were treated in our hospital from June 2018 to January 2019 were randomly divided into the control group (using the conventional triage management mode) and the observation group (using the secondary pre-examination and triage management mode),200 cases in each group.The humanistic care scores,professional level scores,waiting time scores,medical environment scores,visit procedure scores,triage accuracy,medical dispute rates,nursing quality scores,and emotional scores (self-rating anxiety scale [SAS],self-rating depression scale [SDS]) were compared between the two groups.Results The humanistic care score,professional level score,waiting time score,medical environment score,visit procedure score,and nursing quality score in the observation group were all higher than those in the control group,the differences were statistically significant (P<0.05).After nursing,the SAS and SDS scores in the observation group were lower than those in the control group,the differences were statistically significant (P<0.05).The triage accuracy in the observation group (97.5%)was higher than that in the control group (73.0%),the difference was statistically significant (P<0.05).The medical dispute rate in the observation group (1.00%) was lower than that in the control group (8.50%),the difference was statistically significant (P<0.05).Conclusion The secondary pre-examination and triage management mode can effectively improve the satisfaction of outpatients and improve the quality of outpatient triages,which is worth promoting.
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