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| Analysis of the effect of key indicators of blood donation service quality on retention of fixed blood donors |
| GUAN Fei-shun WU Lan |
| Department of Physical Examination and Blood Collection,Guangzhou Blood Center,Guangdong Province,Guanzhou 510095,China |
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Abstract Objective To explore the effect of key indicators of blood donation service quality on retention of fixed blood donors.Methods From June 2018 to June 2019,120 blood donors admitted to Guangzhou Blood Center,Guangdong Province were selected as the research objects.The random number table method was used to divide the blood donors into the reference group(60 cases)and the experimental group(60 cases).Among them,the reference group received routine nursing,and the experimental group received key indicator nursing.The conversion success rate,the success rate of one-time blood collection and the nursing satisfaction score of the two groups were observed.Results After nursing the first-time blood donors,the conversion success rate and one-time blood sampling success rate of the experimental group were higher than those in the reference group,the nursing satisfaction score of the experimental group was higher than that of the reference group,the differences were statistically significant(P＜0.05).Conclusion In the nursing of primary blood donors,the key index nursing of blood donation service quality can improve the success rate of transformation of fixed blood donors,improve the quality of nursing and provide safety and security for blood donors.To provide effective help for clinical blood use,has the promotion value.
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