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| Investigation on the status quo of follow-up service demand and the application effect of artificial intelligence combined with manual follow-up model in discharged patients after day surgery |
| HU Xiaohong YAO Heying▲ JIA Hao |
| Day surgery wardⅠ, Renji Hospital, Shanghai Jiaotong University School of Medicine, Shanghai 200127, China |
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Abstract Objective To investigate the status quo of follow-up service demand and the application effect of artificial intelligence (AI) combined with manual follow-up model in discharged patients after day surgery. Methods A total of 100 elderly patients who underwent day surgery and were discharged from Renji Hospital, Shanghai Jiaotong University School of Medicine from November 2020 to January 2021, and then recovered at home were selected as the research subjects. The patients were divided into control group and observation group by random number table method, with 50 cases in each group. The control group received routine follow-up through telephone, and the observation group received AI combined with manual follow-up. The status quo of follow-up service demand of discharged patients after day surgery was investigated. The successful rate of phone call, follow-up efficiency and patient satisfaction were compared between the two groups after follow-up. Results Of the 100 patients followed up, 99% said that they needed follow-up services after discharge, 95% said that they needed medication and rehabilitation guidance after discharge, and 92% said that the follow-up was comprehensive. There was no statistically significant difference in the success rate of phone call between the two groups (P＞0.05). The effective rates of follow-up in the observation group was higher than that in the control group, and the difference was statistically significant (P＜0.05). The satisfaction rate of observation group was higher than that of the control group, and the difference was statistically significant (P＜0.05). Conclusion AI combined with manual follow-up model is equivalent to routine manual follow-up in terms of the success rate of phone call. Meanwhile, it can significantly improve the follow-up efficiency and patient satisfaction, which can be used for clinical promotion.
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