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| Inquire into the attitude and demand of community pharmacy in developing diabetes management from different angles |
| ZHOU Qian1,2 LI Weidong3 GU Yajie1 ZHENG Yufen1▲ YU Feng1 |
1.School of Basic Medicine and Clinical Pharmacy, China Pharmaceutical University, Jiangsu Province, Nanjing 211100, China;
2. Department of Pharmacy, the First Community Health Service Center of Zhongxinglu Street in Baijiantan District, Xinjiang Uygur Autonomous Region, Karamay 834008, China;
3. General Department, the First Community Health Service Center of Zhongxinglu Street in Baijiantan District, Xinjiang Uygur Autonomous Region, Karamay 834008, China |
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Abstract Objective To explore the attitudes and needs of diabetes management in community pharmacies from three perspectives: community pharmacy managers, licensed pharmacists and diabetic patients, and to provide reference for community pharmacies to develop diabetes management services. Methods Three questionnaires were designed for community pharmacy managers, licensed pharmacists and diabetic patients respectively, and questionnaires were conducted and statistically analyzed in selected pharmacies in Nanjing for their attitudes, perceptions and needs for diabetes management services. Results 98.8% of community pharmacy managers thought it was necessary to provide diabetes chronic disease management services, and 93.8% thought it was necessary to have a diabetes specialist pharmacist. All licensed pharmacists thought it was necessary to receive regular professional training on diabetes, and 87.8% thought it was necessary to make regular telephone follow-up visits or home follow-up visits to diabetes patients. 8.6% of diabetes patients thought it was necessary to make regular return visits to ask about their self-monitoring results of blood glucose, and none patients said that when their blood glucose was treated but did not reach the standard, the licensed pharmacists alway advised them to adjust their treatment plan and gave suggestions. The satisfaction rate was 6.3% for community pharmacy managers, 5.8% for licensed pharmacists and 21.6% for diabetic patients. Conclusion Chinese community pharmacies and licensed pharmacists showed a positive attitude towards developing diabetes management in China, but their satisfaction was low. As the main provider of diabetes management services, licensed pharmacists should constantly improve their professional skills to eventually gain patients′ trust, improve satisfaction, and provide more urgent and professional chronic disease management services for diabetic patients.
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